What time each day may I expect my Miami Herald to arrive?
Our target time for delivery is 6:30 a.m. Monday through Friday and 7:00 a.m. Saturday and Sunday. Among the factors effecting delivery times are late breaking news, weather, and the size of the paper.

How do I report an issue with my delivery?
You may report any delivery concerns you may have by simply visiting us at www.miamiherald.com/service or by calling 1-800-843-4372 and using our 24-hour automated system.

When can I speak with a Customer Service Representative?
For any questions regarding your subscription that needs to be addressed by a customer service agent please call 1-800-THEHERALD (843-4372) during the following EST hours: Monday – Friday 7:00am to 3:00pm, Saturday, Sunday and holidays: 7:00am - 11:00am. You may also manage your subscription by visiting us at www.miamiherald.com/service.

I received a newspaper delivery on a day I was not scheduled to receive one?
Weekend subscribers will receive delivery on New Year’s Day, January 22, February 18, Memorial Day, May 29, July 4, August 30th, Labor Day, November 28, November 29, December 24, Christmas Day, December 26, and December 31.

What options are available if I do have experience a delivery issue?
Monday through Saturday you may elect to have the paper delivered the next day or you can elect to receive a credit. This credit will extend your subscriptions paid thru date. On Sundays between the hours of 7:00 am and 11:00 am you may have a paper redelivered the same day or you may elect to receive a credit.

How do I stop my paper when going on vacation?
You may process your temporary stop through our convenient customer service portal www.miamiherald.com/service or you may call our 24 hour automated system at 1-800-THE-HERALD (843-4372) and select option 2.

Why are my paper credits not showing up on my bill?
The credited amount does not show up on the billing statement. The credit is reflected in the subscriptions paid "thru" date being extended.

What payment options are available to subscribers?
Direct payment to the Miami Herald by credit or debit card, check or money order is the most convenient method of payment. EZ-PAY automatic credit or debit card renewal eliminates receiving and returning a bill. If you purchase a subscription for a friend or relative, the bill will be sent to you while delivery is made to the recipient.

What is EZ-PAY?
It's a way of saving time and money by using your credit or debit card to renew your subscription and eliminate the cost of postage. Instead of receiving a bill every renewal period, the appropriate charge will appear on your credit or debit card monthly.

Do you accept credit or debit cards for payments?
Yes, we accept Visa, Discover, American Express and MasterCard. You can also automatically renew your subscription with EZ-PAY monthly. One-time payments can also be made by using your credit or debit card or your checking account. Call our Customer Service Center at 1-800-THEHERALD (843-4372)

Why did delivery continue after my money ran out?
Delivery and billing continues unless the Miami Herald is otherwise notified. Most subscribers prefer an ongoing subscription and choose to continue the service after the initial term expires.

What options are available for a digital subscription?
A sole digital subscription is available for an introductory one-month trial of .99 for the first month and will renew at $6.95/month. For more information about digital subscriptions visit www.miamiherald.com/plus.

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